ผู้วิจัย/Authors: Terdsak Dejkong
ชื่อเรื่อง/Title: The Result of Emotional Intellegence Training on Health care Personnel Development
แหล่งที่มา/Source: Journal of Mental Health of Thailand, Vol.12, No.3, September 2004, Page 210.
รายละเอียด / Details:
Good performance at work and working with happiness are the target of personnel’s development. Especially, health care personnel who provide service to the patients and the their relatives. The service is often overload and sometimes can cause conflict with both the clients and the collegues which lead to poor work performance and distress feeling. The purpose of this study is to use Emotional Intelligence training as a method to increase work performance and happiness at work. The keys element of the Emotional intelligence training are self-motivation, being optimist, self-awareness, empathy and problem solving. The hospital’s personnel who attended this training were evakuated in six areas. The result shows that the work performance satisfaction in the area of communication. Effectiveness and happiness at work are increased statistically significant.
Keywords: emotional intelligence, personnel development, work performance satisfaction, work behavior, happiness, mental health, EQ, emotion, performance
Address: Buureau of Mental health Technical Development. Department of Mental Health
Country of publication: Thailand
Category: Abstract Journal.