ผู้วิจัย/Authors: Terdsak Dejkong

ชื่อเรื่อง/Title: The Result of Emotional Intellegence Training on Health care Personnel Development

แหล่งที่มา/Source: Journal of Mental Health of Thailand, Vol.12, No.3, September 2004, Page 210.

รายละเอียด / Details:

Good performance at work and working with happiness are the target of personnel’s development. Especially, health care personnel who provide service to the patients and the their relatives. The service is often overload and sometimes can cause conflict with both the clients and the collegues which lead to poor work performance and distress feeling. The purpose of this study is to use Emotional Intelligence training as a method to increase work performance and happiness at work. The keys element of the Emotional intelligence training are self-motivation, being optimist, self-awareness, empathy and problem solving. The hospital’s personnel who attended this training were evakuated in six areas. The result shows that the work performance satisfaction in the area of communication. Effectiveness and happiness at work are increased statistically significant.

Keywords: emotional intelligence, personnel development, work performance satisfaction, work behavior, happiness, mental health, EQ, emotion, performance

ปีที่เผยแพร่/Year: 2004

Address: Buureau of Mental health Technical Development. Department of Mental Health

Code: 20040000327

ISSN/ISBN: 2859-497-X

Country of publication: Thailand

Language: English.

Category: Abstract Journal.

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